Member Services for IIAG

Home » Technology » Big Idea 2013: The Year of Mobility

Big Idea 2013: The Year of Mobility

RSS Member Services for IIAG

  • DRONES WEBINAR TAKES FLIGHT JUNE 22nd – Learn about insurance issues involving drones May 31, 2016
    Drones AKA Unmanned Aerial Vehicles Presented by John Eubank, CPCU, ARM and Bill Wilson, CPCU, ARM Wednesday, June 22, 2016 from 1:00 – 3:00 p.m. ET One of the fastest evolving insurance issues in recent years involves drones. From a non-issue to the presence of millions of hobby and commercial drones, this exposure has taken … Continue reading →
  • New Resource Area Now Available in the Virtual University May 25, 2016
    Earlier this year, the Big I board approved development of a new area in the Big IVirtual University (VU) to provide members with information about finding, hiring and developing new talent for their agencies. This area is now live in the VU and will continue to expand as we curate more resources. We invite you … Continue reading →
  • How to be A Superhero for Personal Lines Clients May 25, 2016
    Most of your personal lines clients don’t need you to be faster than a speeding bullet or to leap tall buildings in a single bound. However, they do need smart insurance protection, and there’s one area in which they are particularly vulnerable: JEWELRY. If you’re protecting your clients’ jewelry collections with their HO/renters insurance policies, … Contin […]
  • Close More Sales with MiddleOak Coverage Checklists May 25, 2016
    Getting clients to think about comparing things other than coverage limits and price is difficult. Even when it seems like they are taking everything into account, you often are not sure that they even “get it.” Since making the intangible tangible is what we do all the time, we offer two checklists to help your … Continue reading →
  • Turning Your Retirement Questions Into Answers May 12, 2016
    Having trouble deciding which retirement plan is right for you or your agency? Big “I” Retirement Services is here to help you choose which plan best meets your circumstances. We’ve worked with more than 1,000 agencies to help them achieve their retirement goals.   IIABA Support   With over 25 years in the retirement business, … Continue reading → […]
  • 3 Ways to Compensate Personal Lines Producers May 6, 2016
    Contributed Article by Jacquelyn Connelly, Senior Editor of IA Magazine. If you’re like most independent agencies, you’ve got commercial lines producer compensation down to a science. But chances are you can’t say the same about personal lines. Al Diamond, president of Agency Consulting Group, Inc., works with myriad agencies on the issue of personal lines … […]
  • How to Build a Relationship with an Online Buyer Through April 19, 2016
    Category: Trusted Choice® ​ goo·gle – /’goog(Ə)l/ verb – google; 3rd person present: googles; past tense: googled; past participle: googled; gerund or present participle: googling search for information about (someone or something) on the Internet using the search engine Google. “I recently googled my 7th grade teacher and found his current e-mail address”   […]
  • Big “I” Markets – An Inside Look at April 2015 NFIP Changes March 11, 2015
    By Cassie Masone – Selective Insurance Company, Vice President of Flood Operations Selective Flood Releases Bulletin on HFIAA Changes The tides are changing. Due to increasing catastrophic events and resultant rising expenses, Congress has passed numerous updates to help stabilize the National Flood Insurance Program over the last several years, including re […]
  • Big “I” Markets – Webinars February 25, 2015
    Competing with Direct Sales & Captive Agency Insurers in Personal (and Commercial) Lines March 25, 2015; 1:00 to 4:00 p.m. Eastern Time $79 – Click here to register. Are you tired of all the insurance commercials that shout “Price! Price! Price!”? Are you sick of the silly claim that someone’s exposures to loss can be … Continue reading →
  • Big “I” Markets – Hot and Cold HomeScanSM February 25, 2015
    The sound of water running all the time or a sudden increase in the water bill can indicate a plumbing leak. Signs of mold or mildew smell in an area that doesn’t get wet, spongy floors or walls, a sagging roof or cracked foundations can be plumbing or exterior water getting in where it’s not … Continue reading →
December 2012
« Nov   Jan »

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 124 other followers

Our good friend and Insurance Peer, Steve Anderson recently posted this on his LinkedIn page, and its worth re-sharing here:


The question that gets asked about technology, the one that is almost always precisely the wrong question is, “How does this advancement help our business?

The correct question is, “How does this advancement undermine our business model and require us/enable us to build a new one?Seth Godin

Every prediction on the growth of the use of mobile devices has been wrong. According to Mary Meeker at KPCB, mobile now accounts for 13% of all Internet traffic up from 4% in 2010.

It’s becoming abundantly clear that, for the insurance industry, 2013 will be the “Year of Mobility.”

Why mobility? The idea of mobility encompasses far more than apps and tablets and smartphones. Mobility involves many technologies that are coming together, giving us anytime, anywhere, by anyone capabilities. In other words, mobility is about wireless broadband web access and cloud computing as well as the Internet of Things, just as much as it’s about small devices. The key to success for insurance organizations will be understanding how these technology changes will work together.

The worldwide insurance industry is being transformed. Stakeholders need to ask themselves, “How can we gain new competitive advantages by using mobility to transform all of our business processes?” Mobility is transforming how customers communicate and collaborate. Mobility changes how we will market, sell, train, and share information.

Here are just a few ideas on how mobility will impact the insurance industry:

Mobility Strategy: Your organization will need to define your communication strategy for clients on the go. How are you redefining your products and processes to attract and retain this mobile consumer?

Consumer Self-Service: Digital consumers demand access to their information using whatever device makes sense to them at the time. Many want online self-service options. Agencies must explore how they can most effectively connect with consumers anywhere, anytime. Agency-branded mobile apps will be a key tool.

Mobile Payments: Allowing consumers to make payments on any device requires closer collaboration and better partnerships between the insurance company, their agents, and vendors.

Agency Producers: Smartphones and tablets (probably an Apple iPad) will be used by more agency producers to become truly paperless for the first time. How will insurance companies and vendors support this mobile producer?

Agency System Vendors: Agency systems will need to be mobile-optimized for employee and client access. For examples of first small steps go here and here. But vendors — you can’t wait 18 months to launch these new products.

Insurance Companies: Telematics, cellular broadband, and who knows what else will require new product and service strategies. Legacy computing platforms will have to be rapidly updated to support these new connections.

My hope is that you will use 2013 to think about “Mobility” and ways your insurance organization can experiment more, optimize more, think more and do more. The new digital consumer won’t wait much longer.

How do you think mobility will shape your organization in 2013?



Steve Anderson is the leading authority on insurance agency technology. He is a prolific writer known for his knack for translating “geek speak” into easily understood concepts. Check out his free weekly newsletter “TechTips” and other resources for the insurance industry on his website.

Andrew McElhannon is the Member Services Coordinator for the Independent Insurance Agents of Georgia, and can be contacted at: or b y phone at 770-458-0093, x.110, or 800-878-6487.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: