Picture this: You’re at your state association’s annual convention when a member approaches you about an endorsed provider’s inattentive service. His anger erupts about a topic with which you’re completely unfamiliar. What to do?
In a recent edition of Complete Selling newsletter, John Chapin shares salient tips for dealing with disgruntled clients.
Read the full article to learn all his suggestions.
Andrew McElhannon is the Member Services Coordinator for the Independent Insurance Agents of Georgia www.iiag.org, and can be contacted at: firstname.lastname@example.org or b y phone at 770-458-0093, x.110, or 800-878-6487.